fischer delivers the service along with the product
„We were able to outperform competitors in the facade installation because we saved the customer real money,“ says Dave Minton. „It's not necessarily about having the cheapest products. Rather, thanks to our consulting, problems are detected and solved as early as possible. This saves installation costs.“ The designers had only planned through bolts for the facade, even though calculations showed there were dynamic loads in certain areas. „We immediately noticed during the design phase that the planned through bolts were insufficient. We advised our customers that a dynamic anchor must be used instead. They ultimately chose our Highbond anchor rod FHB II.“ If the facade had been installed with the wrong fastening, everything would have had to be removed and reassembled. This would have resulted in significant construction delays.
„It is important that we have the most innovative and powerful products. But to complete a project as punctually as possible, the service around the product is just as important,“ says Minton. „In Great Britain, for safety-relevant or structural fastenings, we work according to the so-called BS-8539 standard. All installers must be trained in this, otherwise five percent of the fastenings must be subsequently checked by the manufacturer.“ Therefore, during the construction of the stadium, fischer offered free training for all installers. „Our project team arrives at the construction site in the morning, and the training is completed by noon,“ Minton explains. After that, fischer employees only visit the site occasionally to check if everything is in order. „We ensure that the anchors are installed correctly from the start, instead of having to laboriously correct possible errors afterward. This significantly reduces downtime on the construction site.“